In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary Field Safety Notice (outside U.S.) / voluntary recall notification (U.S. only).
Please visit Philips website for more information and to register your CPAP machine online to register your machine. By registering online, Philips will be able to confirm if your machine is part of the recall and arrange for any repairs/replacement units. They will request the serial number of your CPAP machine which is located at the back/bottom of your machine.
“As a result of extensive ongoing analysis, on June 14, 2021, the company issued a recall notification for specific affected Continuous Positive Airway Pressure (CPAP), Bi-Level Positive Airway Pressure (BiLevel PAP) devices, and Mechanical Ventilators.
The recall notification (U.S. only) / field safety notice (International Markets) informs customers and users of potential impacts on patient health and clinical use related to this issue. Possible health risks include exposure to degraded sound abatement foam, for example caused by unapproved cleaning methods such as ozone, and exposure to chemical emissions from the foam material.
Philips is notifying customers and users of affected devices that the company will replace the current sound abatement foam with a new material that is not affected by this issue.
Affected devices currently will be either replaced with a new or refurbished unit that incorporates the new material, or repaired to replace the sound abatement foam in customer units. The new material will also replace the current sound abatement foam in future products.
For patients using BiLevel PAP and CPAP devices: Discontinue use of affected units and consult with physicians to determine the benefits of continuing therapy and potential risks.
Philips is recommending that customers and patients halt use of ozone-related cleaning products, and adhere to their device instructions for Use for approved cleaning methods”.
Additionally, Philips is reminding customers and patients to review the age of their BiLevel PAP and CPAP devices, as they are typically recommended to be replaced after five years of use.
To determine whether you qualify for a replacement machine with ADP (Assistive Devices Program of Ontario) funding, your machine should be over 5 years of age, since last going through the government for funding. Should your machine meet this specific criteria, please contact your prescribing sleep specialist to obtain advice as to whether you should replace your product.
For information on the Recall Notice, a complete list of impacted products, and potential health risks, visit: philips.com/SRC-update
The following machines are included in the Philips recall…..
CPAP and BiLevel PAP Devices & all affected devices manufactured before 26 April 2021. All Device Serial Numbers are included in the Philips Recall.
Please visit Philips website to register your CPAP machine online to register your machine. By registering online, Philips will be in touch with you directly to arrange for any repairs/replacement units. They will request the serial number of your CPAP machine which is located at the back of your machine.
Thank you for your patience and cooperation with changing protocols during the last few months. We are excited to see our customers back in the store.
Please note in compliance with the new Halton Hills by-law 2020-0037 all visitors over the age of 5 are required to wear a face mask covering the mouth and nose. Clients with underlying medical issues who are not able to wear a mask are exempt. Please remember to keep your social distance within the store.
Free Local Prescription Delivery and curbside pickup are still available. Online ordering of OTC medication and CPAP Supplies are available through our website. The Pharmacy is once again able to fill 90 days of prescriptions – you may call in your refill, or use the convenient Diem mobile app.
Vaccinations by a registered Nurse are available. Close contact assessments and fittings such as Sleep Apnea Therapy masks, Compression Stockings, and Bracing are not currently available.
Please check back for more updates as regions of the province move into Phase 3.
We appreciate your support!
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